Job Title: Airport Services Manager – Kuwait
Reference Number: 226455
Location: Kuwait – Kuwait
Job Family: Cargo & Airport Operations
Closing Date: 12 January 2026

Role Overvie

An exceptional career opportunity is available within the Ground Services function in Kuwait for an experienced Airport Services Manager. This leadership role plays a critical part in ensuring that airport operations consistently meet the highest international standards for safety, security, efficiency, and customer service. The position requires strong operational expertise, people management capability, and the ability to coordinate effectively with multiple internal and external stakeholders within a dynamic airport environment.

The Airport Services Manager is responsible for overseeing all airport-related activities at the station, ensuring full regulatory compliance while delivering a premium, five-star customer experience. The role demands strategic thinking, operational discipline, and the ability to manage complex situations, including disruptions and emergencies, while maintaining service excellence.

Job Purpose

The primary purpose of this role is to ensure the safe, secure, and cost-effective delivery of airport operations at the station. This includes maintaining compliance with all regulatory requirements, achieving operational efficiency, and upholding the highest standards of customer service. Close coordination with local airport handling partners is essential to ensure ground handling and passenger service standards are consistently met.

The position also involves acting as a key representative with airport authorities and government agencies, including participation in Airport Operations Committee (AOC) meetings. Effective leadership of the airport team is central to the role, with a strong focus on motivation, collaboration, and performance management. The Airport Services Manager works closely with Ground Services Management and other departments to ensure seamless operational alignment.

Key Accountabilities

The role involves evaluating alliance and airport passenger handling strategies in coordination with RMAS, particularly in relation to summer and winter flight schedules. Proactive manpower planning is required to address operational peaks, public holidays, seasonal variations, and the introduction of additional flights.

Daily airport operations are managed through continuous liaison with airport service providers, government authorities, and senior management. The role serves as the primary point of contact for all airport-related operational matters at the station, ensuring clear communication and effective coordination across all stakeholders.

The Airport Services Manager provides informed recommendations to senior management on both short-term and long-term service improvements, process enhancements, and operational changes. A strong focus is placed on continuous improvement initiatives designed to enhance service delivery standards and operational efficiency.

Active involvement is required during emergency situations or major operational disruptions affecting Qatar Airways or its subsidiaries. This includes supporting the Qatar Airways Special Assistance Program and coordinating with relevant stakeholders to ensure effective crisis response and passenger care.

Balancing customer-first principles with commercial and operational priorities is a key responsibility. The role also involves coordinating with oneworld alliance carriers during periods of disruption or crisis to ensure continuity of service and mutual support.

Operational safety responsibilities include ensuring Aircraft Turnaround Check (ATC) duties are performed as assigned to maintain safe and efficient ramp operations. Oversight is also required to ensure aircraft cabin service doors are operated externally where applicable, reducing safety risks associated with inadvertent slide deployment.

Additional departmental duties related to the role may be assigned by the Head of Department as required.

Professional Growth and Career Journey

This role offers the opportunity to become part of an internationally respected aviation organisation known for ambition, innovation, and continuous growth. The position provides exposure to complex airport operations within a global network, offering significant professional development and leadership growth opportunities.

The environment encourages creativity, initiative, and resilience, allowing individuals to contribute meaningfully to large-scale operational success. The challenges presented in this role support the development of advanced management, crisis-handling, and strategic decision-making skills within a truly international setting.

Qualifications and Experience

To succeed in this position, candidates must hold a relevant college or university qualification, with a minimum of a bachelor’s degree. A minimum of five years of relevant experience within an airline or airport operations environment is required, including prior experience in a managerial or supervisory role.

Proven expertise in crisis management is essential, along with extensive exposure to airline operational procedures. A strong understanding of all aspects of airline and airport operations is expected, supported by participation in a wide range of professional training programs within the aviation industry.

A high level of proficiency in the English language is required, including strong written communication and report-writing skills. The role demands sound knowledge of organisational and management practices, particularly in relation to program evaluation, policy analysis, and operational planning.

Strong customer focus and empathy are essential, combined with the ability to manage budgets, support program development, and administer operational resources effectively. Demonstrated managerial capability is required, including the ability to delegate tasks, set clear direction, manage workflows, and foster a collaborative team environment.

Coaching, mentoring, and staff development skills are critical, along with the ability to train and develop team members to achieve high performance standards. The role requires the capacity to work effectively under pressure while maintaining operational control and service quality.

About Qatar Airways Group

Qatar Airways Group has evolved from a modest beginning with four aircraft into a globally recognised aviation group spanning 12 diverse business units. The organisation is known for rapid growth, record-breaking achievements, and setting industry benchmarks followed worldwide.

A culture driven by ambition, resilience, and innovation defines the Group’s success. Every individual, whether customer-facing or working behind the scenes, plays a vital role in shaping a story of determination and excellence. This is an environment where bold ideas are encouraged, boundaries are challenged, and professional ambition can thrive within a truly global community.

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